EMS Approach
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\r\n\r\n Experts Service Management
\r\n\r\n\r\n Experts Service Management LLC is a comprehensive \r\n Facility Management Company aiming to go with service management to higher levels.\r\n
\r\n\r\n With many years of experience in the corporate sector and in managing high end \r\n Integrated Tourism Complexes, we come with awareness of what are the clients’ needs. \r\n Experts Service Management LLC provides its \r\n clients with consultancy and advices as well as it provides them with planned \r\n preventive maintenance solutions in order to make sure their properties and \r\n facilities are well managed at all times.\r\n
\r\n\r\n We believe that professional customer service is a fundamental element in our \r\n business and a key factor to achieve success in delivering what the client needs. \r\n We emphasize on providing well trained personnel along with developing CAFM \r\n system that allows us to interact directly with the client. \r\n Efficient communication is key to fulfil our client’s requirements.\r\n
\r\nAbout EMS
\r\n\r\n Experts Service Management LLC is a comprehensive Facility Management \r\n Company aiming to go with service management to higher levels.\r\n
\r\n\r\n With many years of experience in the corporate sector and in managing high \r\n end Integrated Tourism Complexes, we come with awareness of what are the \r\n clients’ needs. Experts Service Management LLC provides its clients with \r\n consultancy and advices as well as it provides them with planned preventive \r\n maintenance solutions in order to make sure their properties and facilities \r\n are well managed at all times.\r\n
\r\n\r\n We believe that professional customer service is a fundamental element in \r\n our business and a key factor to achieve success in delivering what the \r\n client needs. We emphasize on providing well trained personnel along with \r\n developing CAFM system that allows us to interact directly with the client. \r\n Efficient communication is key to fulfil our client’s requirements.\r\n
\r\nEMS Commitment
\r\nEMS Objectives
\r\nFacility Management Services
\r\n\r\nCommunity Management Services
\r\n\r\nConsultancy Services
\r\n \r\n\r\n We try our best to provide our client with the solutions for durable and joyful life time in their properties: \r\n
\r\nEMS Approach
\r\nEMS Customer Service Standards
\r\n \r\n\r\n In ESM we believe that efficient Customer Service is a key for success. \r\n We have developed our customer service procedures to ensure that consistent \r\n quality of service is delivered to our end-users. \r\n Our general client - ESM communication process is illustrated in the graph below:\r\n
\r\n\r\n\r\n We emphasize on the need for efficient customer service as we know the \r\n importance of proper communication with our clients. \r\n The more the communication is clear and simple the less hassle the client \r\n face and therefore more satisfaction. \r\n
\r\nCAFM System
\r\n\r\n\r\n To deliver outstanding services to our clients and \r\n in order to emphasize on the customer - client relation, \r\n we have developed a professional, yet easy to use \r\n “computer-aided facility management” software that allows \r\n us to register all transactions done in the client facility \r\n and particularly in each asset registered in the system. \r\n The software also enables us to interact with the client \r\n through a client’s “members portal”.\r\n
\r\n\r\n Below is a list of the tasks delivered by the CAFM system:\r\n
\r\n\r\nESM Quality Control
\r\n\r\n\r\n Top quality service is the principal goal in ESM. \r\n For this, we have added the role of the “Quality Control \r\n Officer” who is the person responsible to oversee the \r\n daily operations and make sure that each task is taken care \r\n correctly and efficiently. Quality control office ensures \r\n that our standards and procedures are implemented. \r\n
\r\nCAFM System
\r\nCompany Office
\r\n Tel: {contactDetails[0].phone}Postal Address
\r\n {contactDetails[0].post1}